Cancellation policy

Last updated: May 19, 2026

Subscription Cancellation

You can cancel your subscription at any time from your account or by emailing contact@artisaskincare.com.

Refunds on Subscription Orders

To request a refund, you must have tried the product. Refunds are only issued when you have tried the product and were not satisfied.

To request a refund, email contact@artisaskincare.com with:

• Your order number
• How long you used the product
• What you did not like about the product

Approved refunds are processed within 5-7 business days.

International Subscription Eligibility

International customers (any customer with a shipping address outside the United States) cannot purchase a subscription until they have successfully received and kept (not refunded) at least one prior single-purchase order.

International Subscription Orders

Once eligible, international subscription orders are subject to our standard international shipping policy: customer pays all shipping costs upfront, all duties and customs fees are the customer's responsibility, and international subscription orders are final sale and non-refundable.

Skipping or Pausing

Skip or pause an upcoming shipment from your customer account or by emailing contact@artisaskincare.com.