Customer Service FAQ
A: Orders will arrive 5-7 business days on average.
A: Yes, Artisa Skincare is available for international shipping.
We accept are major credit and debit cards, Paypal, Shop Pay, Shop Pay Installments, Afterpay
A: Once your order ships, you’ll receive an email with a tracking number and link. If you haven’t received it, please check your spam folder or reach out to us at contact@artisaskincare.com.
The Artisa team is always happy to help. Please contact us through the chat icon in the bottom right-hand corner or by emailing Contact@artisaskincare.com
A: Some products are pregnancy-safe, while others are not recommended, like Age Reversal Cream. As with any product we recommend consulting your physician.
A: Yes, many of our formulas are designed for sensitive or post-procedure skin. We recommend a patch test before full use and consulting your provider for guidance.
A: Yes. All Artisa Skincare products are cruelty-free and never tested on animals.
A: Due to the medical-grade nature of our products, we are unable to accept returns. Please email us at contact@artisaskincare.com if additional information or clarification is needed.
A: We’re so sorry! Please send a photo of the damaged item along with your order number to contact@artisaskincare.com within 7 days of delivery. We’ll make it right.
A: No, you can check out as a guest. However, creating an account allows you to track your orders and reorder more easily. Account holders can also opt-in to receiving information about our promotions, sales, and exclusive offers!
A: Yes! We offer subscribe and save options on all our products.