HELP CENTER
Frequently Asked Questions
Everything you need to know about Artisa Skincare.
Ordering & Shipping
U.S. orders typically arrive within 5-7 business days after processing. Delivery times may vary based on your location.
Yes, we ship internationally! Shipping times and costs may vary depending on the destination country.
We accept all major credit and debit cards, PayPal, Shop Pay, Shop Pay Installments, and Afterpay.
Once your order ships, you will receive an email with a tracking number. If you don't see it, please check your spam folder or contact us at contact@artisaskincare.com.
You can reach us via the chat icon on our website or email us at contact@artisaskincare.com. We respond within 3 business days.
Subscriptions
Yes! We offer a subscribe and save option on all of our products. You can select the subscription option on any product page to save on every order.
Yes, you can manage your subscription by logging into your account. From there, you can update your payment method, shipping address, delivery dates, or cancel your subscription at any time.
Yes — anytime, no penalties. Log into your account, navigate to your subscriptions, and choose to skip a shipment, pause, or cancel with one click. There are no lock-in periods or cancellation fees.
Skin & Safety
Some of our products are safe during pregnancy and breastfeeding; however, the Age Reversal Cream (which contains retinol) is not recommended. We always recommend consulting with your physician before starting any new skincare regimen during pregnancy or while breastfeeding.
Yes, our products are formulated to be gentle and suitable for sensitive skin. We recommend performing a patch test before first use to ensure compatibility with your skin.
Yes, all Artisa Skincare products are cruelty-free. We never test on animals and are committed to ethical skincare practices.
Product Info
We offer a 60-day money-back guarantee, no questions asked. If you're not satisfied within 60 days of delivery, contact us at contact@artisaskincare.com for a full refund.
We're sorry to hear that! Please send a photo of the damaged item along with your order number to contact@artisaskincare.com within 7 days of delivery, and our team will assist you.
No, guest checkout is available. However, creating an account allows you to track orders, manage subscriptions, and enjoy a faster checkout experience.
For all business, wholesale, or partnership inquiries, please email contact@artisaskincare.com.
