Customer Service FAQ
A: Orders will arrive 5-7 business days on average.
A: Yes, Artisa Skincare is available for international shipping.
We accept are major credit and debit cards, Paypal, Shop Pay, Shop Pay Installments, Afterpay
A: Once your order ships, you’ll receive an email with a tracking number and link. If you haven’t received it, please check your spam folder or reach out to us at contact@artisaskincare.com.
The Artisa team is always happy to help. Please contact us through the chat icon in the bottom right-hand corner or by emailing Contact@artisaskincare.com
A: Yes! We offer subscribe and save options on all our products.
Yes you can make changes to your subscription my logging into your account Go to account Payment methods, address, subscription dates, and cancellations can all be managed on in your account. For assistance please email contact@artisaskincare.com
A: Some products are pregnancy-safe, while others are not recommended, like Age Reversal Cream. As with any product we recommend consulting your physician.
A: Yes, many of our formulas are designed for sensitive or post-procedure skin. We recommend a patch test before full use and consulting your provider for guidance.
A: Yes. All Artisa Skincare products are cruelty-free and never tested on animals.
A: Due to the medical-grade nature of our products, we are unable to accept returns. Please email us at contact@artisaskincare.com if additional information or clarification is needed.
A: We’re so sorry! Please send a photo of the damaged item along with your order number to contact@artisaskincare.com within 7 days of delivery. We’ll make it right.
A: No, you can check out as a guest. However, creating an account allows you to track your orders and reorder more easily. Account holders can also opt-in to receiving information about our promotions, sales, and exclusive offers!
For business and wholesale inquires please email Contact@ArtisaSkincare.com