Refund policy
Our 30-Day Money-Back Guarantee (U.S. Orders)
Every U.S. order is covered by our 30-day money-back guarantee — even on opened products. If you've tried the product and weren't satisfied with the results, we'll refund you.
To request a refund, email contact@artisaskincare.com within 30 days of delivery with:
- Your order number
- How long you used the product
- What you did not like about the product
Approved refunds are processed within 5–7 business days.
Damaged or Defective Items
If a domestic order arrives damaged or defective, email contact@artisaskincare.com within 7 days of delivery with:
- Your order number
- A photo of the damaged or defective product
- A description of the defect or damage
We will replace the product or issue a full refund at no cost to you. This does not apply to international orders.
Lost or Stolen Packages
Once an order is marked delivered by the carrier, Artisa Skincare is not responsible for lost or stolen packages. See our Shipping Policy for details.
Subscription Orders
Cancellation: You can cancel your subscription at any time from your account or by emailing contact@artisaskincare.com.
Refunds on subscription orders follow the same 30-day process as domestic orders above: email us with your order number, how long you used the product, and what you did not like.
International subscription eligibility: International customers cannot start a subscription until they have successfully received and kept (not refunded) at least one prior single-purchase order.
International Orders
All sales are final on international orders. No refunds, returns, or exchanges are accepted on any order shipping outside the United States. If an international order arrives damaged or incorrect, email us and we will make it right.
Customers are responsible for all customs duties, tariffs, and import fees (Delivered Duty Paid). All shipping costs are paid by the customer upfront at checkout.
Adverse Reactions
In the unlikely event of an adverse reaction, please discontinue use and contact us immediately at contact@artisaskincare.com.
Contact
Portrait Skin Care DBA Artisa Skincare
150 S Rodeo Dr, Suite 360, Beverly Hills, CA 90212
Phone: 424-363-4112
Email: contact@artisaskincare.com
Last updated: July 22, 2026
