Refund policy

Refund & Return Policy (effective October 13, 2026)

Our 30-day first-order guarantee (U.S. orders)
Try your first Artisa order. If it isn't right for you, request a refund at artisaskincare.com/pages/refund-request or email contact@artisaskincare.com within 30 days of delivery with your order number, how long you used it, and what you didn't like. We'll reply with return instructions.
- Send the products back (opened is fine) within 14 days of our reply, using a tracked shipping method. Return shipping is your responsibility, and we don't provide return labels. Keep your receipt and tracking number.
- Your refund is processed after we receive your return, usually within 2 business days. Your bank may take 5–10 business days to post it. Shipping charges aren't refunded.
- One guarantee per customer and household, on your first order only.

Subscriptions
Cancel, skip, delay or change your subscription anytime up to one day before your renewal is charged. We email you before every renewal. Subscription renewals are final once shipped. Your first subscription order is covered by the first-order guarantee above.

Repeat orders
One-time orders after your first order are final once shipped.

Skin reactions (any order)
If you have a reaction, stop using the product and email us within 30 days of delivery with your order number and a photo. We'll ask you to send the product back so we can review the batch, and we'll reimburse your return postage. Then we'll refund or replace it.

Damaged, defective or wrong items
Email a photo within 7 days of delivery and we'll send a replacement. No return needed.

Lost or stolen packages
- Your order never arrived: if your tracking stops updating or never shows delivered, email us and we'll replace your order once the carrier confirms it's lost.
- Tracking says delivered, but you can't find it: please check with neighbors and your building or mailroom, and allow 48 hours, since packages sometimes turn up late. If it still hasn't turned up, email us and we'll send you the carrier's delivery details. Once the carrier marks an order delivered, Artisa Skincare isn't responsible for lost or stolen packages.

International orders
International orders are final sale. If an order arrives damaged or incorrect, we'll make it right.

Orders placed before October 13, 2026 are covered by the terms in place when they were purchased. For subscriptions started before October 13, 2026, renewal orders processed before November 13, 2026 keep the previous terms.

We may make exceptions at our discretion. Questions? contact@artisaskincare.com