Your first order is covered by our 30-day money-back guarantee.
Try any Artisa product or routine. If it isn't right for you, email us within 30 days of delivery and send it back (opened is fine) for a refund. Applies to U.S. orders only.
Try it. Not right? Send it back within 30 days of delivery.
Request a refund within 30 days of delivery
Try your first Artisa order. If it isn't right for you, request a refund (or email contact@artisaskincare.com) within 30 days of delivery with your order number, how long you used it, and what you didn't like. We'll reply with return instructions.
Send the products back
Send the products back (opened is fine) within 14 days of our reply, using a tracked shipping method. Return shipping is your responsibility, and we don't provide return labels. Keep your receipt and tracking number.
Refund is processed after we receive your return
Your refund is processed after we receive your return, usually within 2 business days. Your bank may take 5–10 business days to post it. Shipping charges aren't refunded.
Your first Artisa order.
- ✓ Your first order, including your first subscription order (U.S. orders)
- ✓ Opened products — send them back for a refund
- ✓ Skin reactions (any order)
- ✓ Damaged, defective or wrong items — we'll send a replacement
- ✓ Packages lost in transit — replaced once the carrier confirms
A few honest exceptions.
- — Subscription renewals (final once shipped)
- — Repeat orders after your first order (final once shipped)
- — Refunds requested more than 30 days after delivery
- — Shipping charges aren't refunded; return shipping is your responsibility
- — Packages lost or stolen after the carrier marks them delivered
- — International orders (final sale)
Straight answers on how refunds actually work.
Your first Artisa order. Give it a real try. If it isn't right for you, request a refund (or email contact@artisaskincare.com) within 30 days of delivery with your order number, how long you used it, and what you didn't like. We'll send return instructions. Send the products back (opened is fine) with tracking. Your refund is processed after we receive your return. Return shipping is your responsibility. One per customer, U.S. orders only. Subscription renewals and repeat orders are final once shipped. We email you before every renewal so you can skip or cancel first. If your skin reacts to a product on any order, email us with a photo and we'll make it right.
Yes. Send the products back (opened is fine) within 14 days of our reply, using a tracked shipping method. Return shipping is your responsibility, and we don't provide return labels. Keep your receipt and tracking number.
Your refund is processed after we receive your return, usually within 2 business days. Your bank may take 5–10 business days to post it. Shipping charges aren't refunded.
Your first subscription order is covered by our 30-day first-order guarantee. Renewals are final once they ship. We email you before every renewal so you can skip, delay, swap or cancel at least one day before you're charged.
If you have a reaction, stop using the product and email us within 30 days of delivery with your order number and a photo. We'll ask you to send the product back so we can review the batch, and we'll reimburse your return postage. Then we'll refund or replace it.
Damaged, defective or wrong items: Email a photo within 7 days of delivery and we'll send a replacement. No return needed.
Your order never arrived: if your tracking stops updating or never shows delivered, email us and we'll replace your order once the carrier confirms it's lost.
Tracking says delivered, but you can't find it: please check with neighbors and your building or mailroom, and allow 48 hours, since packages sometimes turn up late. If it still hasn't turned up, email us and we'll send you the carrier's delivery details. Once the carrier marks an order delivered, Artisa Skincare isn't responsible for lost or stolen packages.
International orders are final sale. If an order arrives damaged or incorrect, we'll make it right.
Orders placed before October 13, 2026 are covered by the terms in place when they were purchased. For subscriptions started before October 13, 2026, renewal orders processed before November 13, 2026 keep the previous terms.
Full details: artisaskincare.com/policies/refund-policy. We may make exceptions at our discretion. Questions? contact@artisaskincare.com
Your first order is covered by our 30-day money-back guarantee.
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